If you forgot your password, reset it from the login page: you receive an email with a link and set a new password. If you know your password and just want to change it, do it from your account after you log in.
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1. I forgot my password. How do I reset it?
Login page › Forgot password?
Open the Kinderpedia login page and click Forgot password?, above the Password field.
On the Reset Password page, type the email address you use to log in to Kinderpedia and click Submit.
In a few minutes you receive an email from Kinderpedia. Open it and click Change Password. A page opens in your browser: type the new password in both fields and confirm. You can now log in with the new password, on the web and in the app.
In the mobile app, on the login screen, tap Recover password, type your email address and tap Recover password again. The next steps, from the email, are the same.
Tip: the link in the email opens the page in your browser, even if you asked for the reset in the app. After you set the new password, go back to the app and log in.
2. I didn't receive the reset email. What do I do?
Wait a few minutes, then also check your Spam, Junk or Promotions folders.
Check that you typed the email address your account was created with (the one that received the invitation from the school).
If you still don't receive the email, write to us in the chat or ask your school to check the email address on your account.
3. How do I change my password on the web platform?
Your name › My account › Change Password
After you log in, click your name in the top right corner and choose My account.
Click Change Password. Fill in Old Password, New Password and Confirm Password, then click Save.
Tip: if you don't remember your old password, you can't change it here. Use the reset in section 1.
4. How do I change my password in the mobile app?
Kinderpedia app › ☰ › Account Settings › Security › Change password
In the app, open the ☰ menu and tap Account Settings. Tap Security, then Change password. Type your current password, the new password and the new password again, then tap Save.
5. What rules must the password follow?
The new password must contain at least:
one uppercase letter;
one special character, for example ! . @ # $ % ^ & * - = _ + < > ~.
The new password must be different from the previous one.
Important! If your school turned on two-factor authentication, you are also asked for a code after the password. See Two-factor authentication (2FA). Complete guide.
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