To keep your account safe, we email you a confirmation code when you log in from a new place (network) or a new browser or device. If someone else gets hold of your password, they still can't get in without
that code.
When we ask for a code
- The first time you log in from a network, for example school Wi-Fi, home internet or mobile data.
- The first time you log in from a browser or device, for example Chrome and then Edge, or your laptop and then your phone.
- When you haven't logged in that way for 30 days.
After you enter the code, that network and browser are remembered for 30 days. Logging out and back in from the same place and browser won't ask again.
About the code
- It's valid for 15 minutes and works only once.
- If several emails arrive, use the most recent one. Older codes stop working.
- If you close the page without entering the code, the next login will ask again, usually with a new code.
Things that reset it (you'll be asked again everywhere)
- Changing your password or email address.
- Using "Log out of all devices".
Sharing an account? Everyone shares one code, sent to the same inbox. When one person uses it, it stops working for the others, and the next person gets a new code. To avoid confusion, each person should
have their own account. Ask your school administrator to invite you.