The Notifications module keeps you up to date with what happens on the platform: new Newsfeed posts, comments, assignments, events, messages and more. Notifications appear in the platform (under the bell icon), as push notifications on your phone and, for some modules, by email.

Each user chooses which push notifications they receive. The administrator can set the notification hours or turn notifications off temporarily for the whole school.

Where do I see the notifications I receive?
How do I search for or delete a notification?
How do I choose which push notifications I receive?
How do I remove a device I no longer want notifications on?
How do I set the notification hours or turn notifications off for the whole school?
How do I choose notifications in the mobile app?
I don't receive notifications on Android. What should I check?
I don't receive notifications on iPhone. What should I check?
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1. Where do I see the notifications I receive?

The bell at the top right

Click the bell in the top bar. The number on the bell shows how many unread notifications you have. The list of your latest notifications opens. Click a notification to open the post or item it refers to.

Mark all as read clears the number on the bell. View all opens the page with all your notifications.

2. How do I search for or delete a notification?

Bell › View all

The Notifications page shows all your notifications, with date and time. Search for a notification in the Search field. Use Columns to choose which columns are shown.

Under Action, click ⋮: View opens the notification, Delete removes it from the list.

3. How do I choose which push notifications I receive?

Center Management › My Account › Push Notification Settings

Open My Account and click Push Notification Settings. The Push notification settings page opens. Turn alerts on or off for each module:

Assignments: for every new assignment posted;
Events: when an event is added or changed, or when new photos are uploaded to it;
Live Chat: for new messages;
Survey: when a survey is added or changed;
Quick Messages: for quick messages;
Incidents And Accidents: for every new incident reported.

Tip: These settings apply only to your own account. Each teacher or parent chooses their own alerts.

Note! The list of modules can differ from school to school. Only the modules active in your school are shown.

4. How do I remove a device I no longer want notifications on?

Center Management › My Account › Push Notification Settings › Notification Devices List

Below, under Notification Devices List, you see the phones and tablets you signed in on, with the sign-in date. Click the red bin next to a device to stop notifications on it, for example on an old phone.

5. How do I set the notification hours or turn notifications off for the whole school?

Center Management › Kinderpedia Modules › Notifications › Settings

This setting is for administrators. In Kinderpedia Modules, on the Notifications card, click Settings. The Notifications module is always on.

Temporarily disable all notifications: turns off all notifications (in-app and push) for the users in your school. When you turn them back on, users are notified again;
Start time and End time: the hours in which push notifications are delivered. For example, between 7 and 21, so parents don't receive notifications at night.

Don't forget to click Save.

Note! While notifications are disabled, nobody in the school finds out about new posts, messages or announcements. Use this option only temporarily, for example while you set up the platform at the start of the year.

Tip: Notifications for newsletters (in-app and in the Newsfeed) are set separately, in Newsletter › Configuration. See Newsletter. Complete guide.

6. How do I choose notifications in the mobile app?

Kinderpedia app › ☰ › Account Settings › Notification Settings

In the Kinderpedia app, open the ☰ menu (top left), tap Account Settings, then Notification Settings. At the top, the push notification switch turns all push notifications for your account on or off. Below it, turn notifications on or off for each module, as on the web platform.

Besides the settings in the app, Kinderpedia notifications can also be turned off from the phone settings (under Notifications, choose the Kinderpedia app). If they are turned off on the phone, you won't receive any push notifications, whatever your settings in the app.

Tip: If a parent says they don't receive notifications, check the phone settings first, then Notification Settings in their account. The steps for each type of phone are below.

7. I don't receive notifications on Android. What should I check?

Phone settings › Apps › Kinderpedia

Check, in this order:

Phone notifications: open Settings › Apps › Kinderpedia › Notifications and turn on all notifications for the app.
App settings: in Kinderpedia, under ☰ › Account Settings › Notification Settings, turn on push notifications and the modules you want notifications for.
Battery saving: battery saving can stop push notifications. In Settings › Battery, make sure Battery saver is off and that battery optimization is not active for Kinderpedia. The names differ from phone to phone.
App data: if the steps above don't help, open Settings › Apps › Kinderpedia › Storage and tap Clear data. Then open the app and sign in again.

Note! Clear data resets all the app settings. When you open the app again, the phone asks for permission to send notifications: tap Allow. If you refuse, notifications stay off.

8. I don't receive notifications on iPhone. What should I check?

Phone settings › Kinderpedia › Notifications