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I cannot open the files that I receive in the application both in documents and in the live chat module
I cannot open the files that I receive in the application both in documents and in the live chat module

On Android I cannot view or download the documents received through Kinderpedia (for Android devices).

Alex avatar
Written by Alex
Updated over a week ago

If you cannot download various files (documents, photos) from the application we can try to set the permissions of the application to access the storage space.

Step 1: Access the application settings found in Phone Settings> Applications> Kinderpedia, and then select "Permissions".

Step 2: Enable the permissions to access the storage as shown in the image below.

After following the steps above, you can try to download the file again.

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